HanMoof terms and conditions
HanMoof · Linnaeusstraat 100 H, 1092 CP Amsterdam · han@hanmoof.com · +31 6 26 32 64 02 · KVK [KVK number] · VAT NL005186928B38
Last updated: 4 October 2026
Part A – Repairs
At HanMoof, we will always do our best to repair your bike properly, safely, and with care.
1. Additional issues & repairs
During the repair or diagnosis of your bike, we may discover additional problems or faults that were not visible or known beforehand. We will always inform you before carrying out any additional repair work. However, HanMoof cannot be held responsible for pre-existing faults, hidden defects, or additional issues that become apparent during the repair process.
2. Collection of your bike
Once your bike has been repaired and you have been notified that it is ready for collection, you have 72 hours to collect it. After this period, a storage fee of €50 per week may be charged. If a bike remains at HanMoof for more than 60 days after the repair or diagnosis has been completed, HanMoof reserves the right to dismantle and dispose of the bike.
3. Warranty on electronic parts
All electronic parts installed by HanMoof come with a 6-month warranty, starting from the date the part was installed. The warranty applies to the installed part itself and does not cover damage caused by misuse, accidents, water damage, modifications, external factors, or other circumstances outside of HanMoof's control.
4. Common sense
The principle of common sense and reasonableness will always apply. We aim to treat every customer fairly and expect the same in return.
5. Repair times
Some repairs take longer than others. We will always do our best to get your bike back on the road as soon as reasonably possible. However, repair times can vary depending on the availability of parts, the complexity of the repair, and any additional issues discovered during the process. We appreciate your patience – good things take time.
6. Safety first
Your safety is always our priority. If we believe that a bike is unsafe to ride or that a repair cannot be completed safely, we may refuse to carry out or complete the repair.
7. Respectful behaviour
We are happy to help and will always treat our customers with respect. HanMoof reserves the right to refuse or stop a repair if a customer behaves in an abusive, threatening, disrespectful, or otherwise unacceptable manner towards our staff.
8. Payment
Payment is due when the bike is collected, unless otherwise agreed in advance. You can pay by card or bank (QR) at the shop.
9. Issues after repair
If your bike is not functioning properly after a repair, please contact us as soon as possible. We will always do our best to investigate the issue and help resolve it. Where appropriate, we may carry out reasonable follow-up work free of charge, particularly where the issue is directly related to the original repair.
10. Our commitment
Our goal is simple: to get you and your bike safely back on the road. We will always do our best to provide honest advice, quality repairs, and good service.
11. Other mechanics or bike shops
HanMoof is not responsible for any repairs, modifications, installations, or work previously carried out by another mechanic, bike shop, or third party. If previous work has caused or contributed to an issue with the bike, HanMoof cannot be held responsible for the resulting problems or costs. If additional work is required as a result of previous repairs or modifications, we will inform you before carrying out that work.
Part B – Webshop orders
12. Prices and payment
All prices on hanmoof.com include Dutch VAT. Shipping costs are shown before you confirm your order. You pay online through Mollie (iDEAL, credit/debit card and the other methods shown at checkout). Your order is final once the payment has been received and you have received the order confirmation by email.
13. Delivery
Orders are shipped with PostNL within the Netherlands, normally within 2–3 working days after payment. You can also choose to pick up your order for free at the shop at Linnaeusstraat 100, Amsterdam, during opening hours (Monday to Saturday, 9:00–18:00); we'll send you a message when it's ready. Shipping outside the Netherlands is only possible by arrangement – email han@hanmoof.com first.
14. Right of withdrawal (14 days)
As a consumer you may cancel an online order within 14 days after you received it, without giving a reason. Let us know by email at han@hanmoof.com within those 14 days, then send the item back within 14 days after that, unused, complete and in the original packaging. The cost of the return shipment is for you, unless the item was faulty or not what you ordered. We refund the full purchase price including the original standard shipping costs within 14 days after we have received the item back (or proof that you have sent it). Opened bottles of brake fluid or mineral oil cannot be returned for safety reasons.
15. Warranty on webshop items
Your legal warranty applies: the item must do what you can reasonably expect from it. Refurbished electronic parts come with the 6-month warranty described in article 3. If something is wrong with an item, contact us as soon as possible and we'll fix, replace or refund it.
16. Complaints and applicable law
Not happy about something? Email han@hanmoof.com and we'll respond within 14 days. Dutch law applies to all agreements with HanMoof.